Documentation

Welcome to the ReplyDock documentation.

Welcome to ReplyDock

ReplyDock is a streamlined customer response management platform that helps teams manage customer inquiries across Slack, WhatsApp, email, and more from one centralized dashboard.

Features Overview

ReplyDock provides powerful tools to streamline your customer communication:

Multi-Channel Inbox

  • Unified Dashboard – View all customer messages from Slack, WhatsApp, and email in one place
  • Smart Filters & Search – Quickly find conversations based on tags, status, channel, or priority
  • Team Collaboration – Assign conversations, leave notes, and collaborate with your team seamlessly

Integration & Automation

  • Slack Integration – Connect your Slack workspace and manage messages directly
  • WhatsApp Business – Handle WhatsApp conversations alongside other channels
  • Canned Responses – Save time with pre-written replies for common questions
  • Smart Routing – Automatically route messages to the right team member

Analytics & Insights

  • Response Time Tracking – Monitor first response and resolution times
  • Team Performance – Analyze productivity, workload distribution, and efficiency
  • Customer Satisfaction – Track CSAT scores and feedback trends
  • Channel Analytics – See which channels drive the most conversations

Getting Started

New to ReplyDock? Start here:

  1. Onboarding Guide – Complete setup walkthrough for new users
  2. Slack Integration – Connect your Slack workspace
  3. WhatsApp Integration – Set up WhatsApp Business API

Integration Guides

Learn how to connect your communication channels:

  • Slack Setup – Configure Slack tokens and channel routing
  • WhatsApp Setup – Connect WhatsApp Business and configure API access

Why ReplyDock?

ReplyDock helps teams:

  • Respond Faster – Centralized inbox means no more switching between tools
  • Stay Organized – Tags, assignments, and filters keep conversations manageable
  • Collaborate Better – Internal notes and assignments improve team coordination
  • Track Performance – Real-time analytics help you measure and improve response times
  • Scale Efficiently – Handle growing message volume without adding overhead

Support

Need help? We're here for you:

  • Email: support@replydock.app
  • Documentation: Browse our complete guides
  • Community: Join our Slack community

Ready to get started? Head to the Onboarding Guide to set up your workspace.