Documentation

Welcome to the ReplyDock documentation.

Welcome to ReplyDock

ReplyDock is a customer communication platform that connects WhatsApp and Slack through an innovative thread-based messaging system. Currently in active development, we're building the future of multi-channel customer support.

What's Available Now

ReplyDock currently offers:

✅ Thread-Based Messaging

  • WhatsApp ↔ Slack Integration – Seamlessly manage WhatsApp conversations through Slack threads
  • Automatic Thread Creation – Each customer gets a dedicated Slack thread for organized communication
  • Privacy-First Design – Phone numbers are automatically masked for customer privacy
  • Two-Way Communication – Reply from Slack using @replydock mentions or initiate conversations with /rdinit

✅ Real-Time Sync

  • Instant Notifications – Get Slack alerts when customers message on WhatsApp
  • Live Message Delivery – Messages sync in real-time between platforms
  • Thread Continuity – Maintain conversation history across multiple messages

Coming Soon

We're actively developing:

  • 📊 Multi-Channel Support – Email, SMS, and other messaging platforms
  • 👥 Team Collaboration – Assign conversations, share notes, and track performance
  • ⚙️ Workflow Automation – Auto-replies, custom routing, and smart filters
  • 📈 Analytics Dashboard – Response times, conversation metrics, and insights
  • 🛠️ CRM Integration – Connect with Salesforce, HubSpot, and more
  • 🤖 AI Features – Smart suggestions and sentiment analysis

Getting Started

New to ReplyDock? Start here:

  1. Quick Reference – Commands and features at a glance
  2. Thread-Based Messaging – Complete guide to using threads
  3. Slack Integration – Connect your Slack workspace
  4. WhatsApp Integration – Set up WhatsApp Business API

Integration Guides

Learn how to connect your communication channels:

Why ReplyDock?

ReplyDock helps teams:

  • Respond Faster – Centralized inbox means no more switching between tools
  • Stay Organized – Tags, assignments, and filters keep conversations manageable
  • Collaborate Better – Internal notes and assignments improve team coordination
  • Track Performance – Real-time analytics help you measure and improve response times
  • Scale Efficiently – Handle growing message volume without adding overhead

Support

Need help? We're here for you:

  • Email: support@replydock.app
  • Documentation: Browse our complete guides
  • Community: Join our Slack community

Ready to get started? Head to the Onboarding Guide to set up your workspace.