WhatsApp meets Slack workflow
Turn your Slack workspace into a high-speed customer support hub. Receive messages, reply instantly, and collaborate on customer queries without ever switching tabs.
John Doe
Active now
John Doe
Active now
Customer sends message
via WhatsApp to your business
Built on trusted platforms
We leverage industry-leading infrastructure to ensure your data is always secure and available.
Your data never leaves your workflow.
ReplyDock acts as a secure bridge. We don't store your customer messages on our servers—they flow directly from WhatsApp to your Slack threads with End-to-End encryption.
Features Built for Speed and Clarity
ReplyDock is built for speed, clarity, and seamless conversation — write code the same way.
Available Now
Flexible Conversation Modes
Choose between Public Thread mode (all messages in one channel with threads) or Customer Channel mode (dedicated private channels per customer with agent assignment).
Privacy-First Design
Phone numbers are automatically masked in Slack for customer privacy. Only country code and last 4 digits are shown.
Real-Time Notifications
Get instant Slack notifications when customers message on WhatsApp. Reply directly from your Slack workspace.
Multi-Channel Support
Monitor multiple Slack channels simultaneously. Route WhatsApp conversations to different channels based on your workflow needs.
Agent Assignment & CRM Integration
Automatically assign customers to specific agents with Salesforce integration. Each agent gets a dedicated channel with their assigned customers.
Roadmap & Upcoming
Analytics & Insights
Track response times, conversation volume, and customer satisfaction metrics to optimize your support.
AI-Powered Features
Smart suggestions, sentiment analysis, and automated response recommendations powered by AI.
See how it works
Choose your workflow: dedicated channels for privacy or public threads for collaboration
Customer sends WhatsApp message
When a customer sends a message via WhatsApp, ReplyDock instantly captures it and routes it to a dedicated Slack channel.
Dedicated channel created
A private Slack channel is automatically created for each customer, keeping all their conversations organized in one place.
Agent replies from Slack
Your support agent simply types a reply in the Slack channel. No special commands needed, just natural conversation.
Customer receives reply on WhatsApp
The reply is instantly delivered to the customer on WhatsApp, maintaining a seamless conversation flow.
John Doe
Active now
Incoming WhatsApp message
John Doe:
Hi, I placed an order yesterday but haven't received a confirmation yet.
Order ID: #ORD-48291
Frequently Asked Questions
Can't find what you're looking for? Contact our customer support team
About the Company
ReplyDock is building the future of customer engagement — helping teams manage responses, feedback, and conversations across multiple channels in one powerful dashboard.
ReplyDock is a product of Koshine Tech Labs Private Limited
ReplyDock is developed by Koshine Tech Labs Pvt. Ltd., an independent software company passionate about creating simple, secure, and high-performance tools that make customer communication effortless.
Our focus with ReplyDock is to help businesses streamline replies, organize feedback, and stay connected with their customers across platforms like WhatsApp, Slack, Salesforce, and email — all from a single unified workspace. Headquartered in Pune, India, we proudly serve customers worldwide. For inquiries, reach us at support@replydock.app.
Registered Address
Our official business registration and mailing address.
Contact Us
Have questions or need support? We're here to help you succeed.
📧 support@replydock.app
📞 +918793819239
Support Hours
Our team is available to assist you during business hours.
🕒 Monday - Friday: 9:00 AM - 6:00 PM IST
🕒 Weekend: Limited support available
Need Help Getting Started?
Connect your Slack workspace to complete the integration or reach out to our support team for assistance.
Questions? Email us at support@replydock.app