Privacy Policy

The Privacy Policy for ReplyDock.

Effective Date: October 21, 2025
Company: Koshine Tech Labs Pvt. Ltd.
Website: https://replydock.app
Contact: support@replydock.app

This Privacy Policy describes how Koshine Tech Labs Pvt. Ltd. ("we", "us", or "our") collects, uses, and protects information when you use the ReplyDock platform ("Service").

1. Information We Collect

We may collect the following categories of data:

Account Information: Name, email, and organization details provided during registration.
Authentication Data: Managed by Clerk, our identity provider. We do not directly store your passwords.
Service Data: Metadata related to API calls, integrations, or temporary message routing. We do not permanently store or process message content.

2. How We Use Information

We use collected data to:

Provide and maintain the Service
Authenticate and secure user access
Improve performance and reliability
Communicate updates, security notices, or support messages

3. Data Storage and Security

ReplyDock is hosted on Google Cloud Platform (Cloud Run + Cloud SQL) with industry-standard encryption and access controls. We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, or destruction.

4. Third-Party Services

We use the following third-party providers:

Clerk for authentication and user management
Google Cloud for hosting and database services

Each provider processes data according to their respective privacy policies.

5. Data Retention

We retain user metadata and logs only for operational, security, and compliance purposes. Message data is transient and not stored permanently.

6. Business Users

ReplyDock is intended for business or enterprise use. By using the Service, you confirm that you are authorized to act on behalf of your organization.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your information. Contact support@replydock.app for any privacy-related requests.

8. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@replydock.app
Phone: +91-8793819239
Address: Tower 1-904 Kohinoor Coral, Mulshi, Pune Bhoirwadi, Infotech Park, Hinjawadi, Pune City, Pune-411057, Maharashtra, India