Manage WhatsApp Conversations Right from Slack
Turn your Slack workspace into a customer support hub. Receive WhatsApp messages as organized threads, reply with simple @mentions, and keep your team in sync—all without leaving Slack.
Features Built for Speed and Clarity
ReplyDock is built for speed, clarity, and seamless conversation — write code the same way.
Flexible Conversation Modes
Currently available: Choose between Public Thread mode (all messages in one channel with threads) or Customer Channel mode (dedicated private channels per customer with agent assignment).
Privacy-First Design
Phone numbers are automatically masked in Slack for customer privacy. Only country code and last 4 digits are shown.
Real-Time Notifications
Get instant Slack notifications when customers message on WhatsApp. Reply directly from your Slack workspace.
Multi-Channel Support
Currently available: Monitor multiple Slack channels simultaneously. Route WhatsApp conversations to different channels based on your workflow needs.
Agent Assignment & CRM Integration
Currently available: Automatically assign customers to specific agents with Salesforce integration. Each agent gets a dedicated channel with their assigned customers.
Workflow Automation
Coming soon: Automate repetitive tasks, set up auto-replies, and create custom routing rules for your team.
Analytics & Insights
Coming soon: Track response times, conversation volume, and customer satisfaction metrics to optimize your support.
Extended CRM Integration
Coming soon: Connect with HubSpot and other CRMs in addition to Salesforce to sync customer data automatically.
AI-Powered Features
Coming soon: Smart suggestions, sentiment analysis, and automated response recommendations powered by AI.
Google Chat & Teams Integration
Coming soon: Expand beyond Slack with Google Workspace Chat and Microsoft Teams support for enterprise flexibility.
Frequently Asked Questions
Can't find what you're looking for? Contact our customer support team
About the Company
ReplyDock is building the future of customer engagement — helping teams manage responses, feedback, and conversations across multiple channels in one powerful dashboard.
ReplyDock is a product of Koshine Tech Labs Private Limited
ReplyDock is developed by Koshine Tech Labs Pvt. Ltd., an independent software company passionate about creating simple, secure, and high-performance tools that make customer communication effortless.
Our focus with ReplyDock is to help businesses streamline replies, organize feedback, and stay connected with their customers across platforms like WhatsApp, Slack, Salesforce, and email — all from a single unified workspace. Headquartered in Pune, India, we proudly serve customers worldwide. For inquiries, reach us at support@replydock.app.
Registered Address
Our official business registration and mailing address.
Contact Us
Have questions or need support? We're here to help you succeed.
📧 support@replydock.app
📞 +918793819239
Support Hours
Our team is available to assist you during business hours.
🕒 Monday - Friday: 9:00 AM - 6:00 PM IST
🕒 Weekend: Limited support available
Need Help Getting Started?
Connect your Slack workspace to complete the integration or reach out to our support team for assistance.
Questions? Email us at support@replydock.app